Refund policy

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All plans must enter a valid credit card and a valid credit card must always be on file in order to keep the Service active.

All fees and charges incurred in connection with your EB Dragonfly, LLC (ebdragonfly.com or ebdragonflydirect.com) account will be billed to the credit card designated during the registration process for the Account or subsequently designated by you to EB Dragonfly, LLC. If you want to designate a different card or there is a change in credit card validity or expiration date, or if you believe someone has accessed the Site using your username and password without your authorization, you may change your credit card details by contacting eb@ebdragonfly.com and requesting an update to your credit card on file.

All plans will continue and renew automatically, unless properly cancelled.

If you initially sign up for a plan which includes a free or discounted trial period, and you do not cancel that account before the stated trial period expires, you will be billed for the full price of the plan starting on the day the trial period ends. If you cancel prior to the processing of your first invoice following the trial period, you will not be charged.

An upgrade to any plan from an Account in a trial period will end your trial immediately. You will be billed for your first month immediately upon upgrading.

The Service is billed in advance on a monthly, yearly, or otherwise defined term or period of time basis and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or for periods where the account holder did not use their account without cancelling the Service. In order to treat all users of the Service equally, no exceptions will be made.

Promotions, discounts, deals, and/or additional offers may not be applied after a sale or transaction has been completed.

All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes.

For any upgrade or downgrade in plan level, your credit card that you provided will automatically be charged the new rate on your next billing cycle. An upgrade to any higher priced plan will immediately bill you for the prorated difference for the current billing cycle. If a plan downgrade causes a credit to your account, this credit will be used toward your next billing(s). This credit will not be refunded.

Downgrading your Service may cause the loss of features or capacity of your Account. EB Dragonfly, LLC does not accept any liability for such loss.

Cancellation and Termination

You are solely responsible for properly canceling your account. An email request to cancel your account is required to cancel your Account and stop ongoing payments. Emails must be sent to eb@ebdragonfly.com.

In order to prevent fraud or accidental cancellations, additional security information may be required to protect you from falsified cancellations. And until such security information can be provided to verify your identity, your account and the Service will remain active.

All of your Content will be immediately deleted from the Service upon cancellation. This information can not be recovered once your account is cancelled.

If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately and you will not be charged again.

EB Dragonfly, LLC, in its sole discretion, has the right to refuse service to current or future users of the Service, or any other EB Dragonfly, LLC service, for any reason at any time. Reasons for this may include but are not limited to: using the Service for illegal purposes or using the Service to post illegal content. In the event your account is terminated all content can be exported and provided to you. You may contact eb@ebdragonfly.com to request an export of all your data if you are unable to export it yourself or if you need assistance.

If a credit card dispute is opened for a payment made for The Service, or if a scheduled payment for The Service is stopped, cancelled or disputed, your account may be terminated immediately, access to The Service will be cancelled and all refund agreements will be voided.

In the event of a credit card dispute, access to The Service will only be restored once one of the following occurs:

The Merchant Provider of The Service has provided due notification that the credit card dispute has been resolved in full and EB Dragonfly, LLC has provided The Service unrestricted access to the disputed funds.

The full amount of the disputed credit card, plus any other fees due, plus any additional fees incurred by the Service as a result of the credit card dispute has been paid in full. Once The Merchant Provider of The Service has provided The Service unrestricted access to the disputed funds of the initial transaction, said funds will be refunded to the Customer via the standard refund procedure of The Merchant.

Modifications to the Service and Prices

EB Dragonfly, LLC reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.

Prices of all Services, including but not limited to monthly subscription plan fees to the Service, are subject to change. Such notice may be provided at any time by posting the changes to the EB Dragonfly, LLC site (ebdragonfly.com   or ebdragonflydirect.com) or the Service itself.

EB Dragonfly, LLC shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Transferring of ownership and liability of your account for the Service is possible. This requires an email and/or phone request in order to transfer ownership of the Service to a new party. In order to prevent fraud or accidental ownership transfers, additional security information may be required to protect you from falsified transfers. And until such security information can be provided to verify your identity, your account and the Service will not be transferred to another party. A one-time transfer fee may apply to transfer ownership and liability of the Service to a new party.

Although upgrading to newer versions of the Service is free, requesting EB Dragonfly, LLC to assist with migrations such as, but not limited to, member feature posts and data, design, category structures, widgets, and functionality may incur additional fees, and may not be possible in some circumstances. EB Dragonfly, LLC does not guarantee that any of the migrations listed above will be possible when the migration will occur between websites using different software versions or design frameworks.

Contact Information: 

EB Dragonfly, LLC 

18911 Hardy Oak Blvd Suite 140, San Antonio, Texas 78258

210-740-0670

eb@ebdragonfly.com policy